Privacy Policy

This Privacy Policy, last updated on 01/11/2024, outlines the data processing practices at Nine Win Casino. We are committed to transparency, ensuring our customers understand what information we collect, why we collect it, and how we use it. This page provides comprehensive details regarding your data privacy rights, the circumstances under which we collect and share your information, and how we tailor our services for you. We encourage you to read through all sections carefully.

If any substantial updates are made to this Policy, we will notify you accordingly.

Please be assured that all our employees undergo regular training on Information Security and are expected to comply with confidentiality obligations and internal policies when handling your personal information.

For any questions or concerns regarding data protection, feel free to contact our Data Protection Officer at [email protected].

Privacy Policy Promise

At Ninewin, we place great value on your privacy. Your trust matters to us, and we pledge to protect your personal data by:

• Safeguarding your personal information.
• Being transparent about how and why we collect your data.
• Respecting your rights and choices concerning your data.

As part of our anti-money laundering procedures, players must wager deposited amounts at least once before requesting a withdrawal. The Company reserves the right to verify clients’ identities (Know Your Client) and may request additional verification measures, such as selfies or video verification.

Players depositing in CAD can only withdraw funds via EcoPayz, Interac, Instadebit, or iDebit after making a qualifying deposit. No payouts will be processed until the account is fully verified.

What Personal Information is Gathered and When

During Registration:

• Personal details such as your name, email address, phone number, gender, and date of birth.
• Proof of identity and address (for due diligence purposes).
• Banking and financial information (to verify transaction sources).
• Account login credentials (username and password).

Through Your Use of Our Services:

• Information about your interactions with our products.
• Data about your online behavior on our website – for more details, see our Cookies Policy.
• Information about devices used to access our services (IP address, operating system, device identifiers).
• Recorded phone calls for service quality, fraud detection, and training purposes.
• Publicly available information such as social media profiles.

Special Categories of Data

In certain cases, we may collect sensitive data, such as health-related information for responsible gambling purposes. We ensure these data are handled securely (see “Security of Your Data”).

Why Do We Collect Your Personal Data and On What Basis?

We collect and process your personal data for several reasons, including providing services, personalizing your experience, and complying with legal requirements. We rely on the following legal bases for processing:

Under Contract:

• To provide services as per our Terms and Conditions.
• To process transactions, provide gaming services, and assist with your inquiries.
• For service administration, such as account reminders and notifications.

Under Legitimate Interests:

• To personalize your experience and improve our offerings.
• For market research, customer analysis, and service improvements.
• To communicate with you about our services and manage promotions.

Special Categories of Data:

• We only process sensitive data, like health information, with your explicit consent or when necessary for legal claims or substantial public interest.

When Do We Share Your Personal Information?

We do not typically share your personal information with third parties for marketing purposes. However, there are exceptions, such as:

• Sharing data with service providers who assist us with technology, payments, and advertising.
• Complying with legal obligations or requests from regulatory bodies.
• Transferring data in the event of a merger, sale, or business transfer.

We may also share your data for fraud detection, affordability checks, or with external auditors.

How Long Will Ninewin Keep My Data?

We will retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal and contractual requirements. When you stop using Ninewin services, we may retain your data for specific periods to comply with legal obligations and defend legal claims.

Your Rights & Choices Over Your Personal Information

You have several rights regarding your personal data, including:

• Right to Access and Rectify: Request a copy of the data we hold and ask for corrections if needed.
• Right to Erasure: In some circumstances, request deletion of your data.
• Right to Restrict Processing: Ask us to limit how we use your personal data.
• Right to Data Portability: Request your data in a format that can be transferred to other services.
• Right to Object: Object to processing for specific purposes, including marketing.
• Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time.

To exercise these rights, please contact our Data Protection Officer at [email protected].

Security of Your Data and Confidentiality

We are committed to ensuring the security of your personal data. We use a variety of security measures, including SSL encryption, fraud detection systems, and regular security audits to protect your information from unauthorized access.

Our payment providers also use encryption to safeguard your financial data. All payment operations are processed through secure servers, and no sensitive payment data is stored or transferred directly by Ninewin.

Complaints

If you have concerns about how we handle your personal data, please contact our Data Protection Officer at [email protected]. If you are not satisfied with our response, you may file a complaint with your local data protection authority.

Changes to the Privacy Policy

We may update this Privacy Policy periodically. Any significant changes will be communicated to you, and you may be required to accept the updated terms. The most recent update date will always be visible at the top of this page.

Your Obligations

By using Ninewin services and providing personal data, you agree to provide accurate and complete information. You must inform us of any changes to your data to ensure it remains up-to-date. If we suspect that the information you provide is inaccurate or misleading, we may suspend or terminate your account without notice.